Touch the Kevlar paint on the Jeep and you’ll scratch your hands. The glass-like appearance of the Tesla paint invites you to caress the car. The jeep with its off-road tires and engine, rumbles down the road alerting anyone within blocks of its arrival. The …
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Some people “get it” when it comes to the role brand plays in a business. But it’s rare. We start with “people” because “people” play such an important role in the articulation of the brand. In most companies, it seems, the person who is looking …